Job Description

Member Service Representative

Purpose: Answer incoming phone calls. Provide a variety of service functions with excellent member service.

Responsibilities and Duties:

• Answer telephone calls and process members transactions as requested
• Answer individual questions or help members with problems regarding their account
• Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
• Process wire transfers by mail, fax, and email
• Mail or overnight check withdrawals from members' accounts
• Order checks and debit cards, process stop payments, mail statements and histories
• Provide help with online banking, reset PINs and passwords
• Post mail deposits and mail payments
• Assist branches with problems in the phone center
• Scan checks, transaction tickets, membership agreement forms, etc.
• Other duties as assigned

Education and Experience:

High School Diploma or Equivalent

6-12 Months with Call Center or financial institution experience

Completion of Indiana Members Credit Union Internal Training

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